Terms & Conditions
GENERAL INFORMATION
This site is provided by Sister Jane UK Limited. We are registered in England and Wales under company number 7529595 and we have our registered office at 36 Golborne Road, London W10 5PR. Our VAT number is 111854634.
We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.
PRODUCT INFORMATION
PURCHASE OF PRODUCTS
By placing an order through our site, you confirm that:
- You are legally capable of entering into binding contracts
- You are at least 18 years old
- You are resident in one of the countries serviced by our site; and
- You are accessing our site from that country
Order acceptance and the completion of the contract between you and us will take place when we dispatch to you the products ordered. However, we reserve the right to reject your order at any time.
- The product ordered is unavailable from stock or is incorrectly priced, or otherwise incorrectly described
- We are unable to obtain authorisation or capture your payment
- If you fail to meet the eligibility to order criteria set out in these Terms & Conditions
- If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address
- If the delivery address you give is the address of an entity or individual providing freight forwarding services
We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Please refer to our Privacy Policy.
Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts Regulations. Should there be any problems with your order we will contact you.
The contract will be concluded in English.
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
PRICES
The price of any products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an Order Confirmation.
All prices are charged in £ sterling (GBP) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
The total cost of your order is the price of the products ordered plus delivery charges. Please note that in some countries additional duties and other taxes may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Refusal to pay custom duties and charges at, or prior to, receipt of your order may incur extra cost which may be charged directly to you by the carrier or customs agencies or recharged and/or deducted from any refund due to you if we incur those costs on your behalf. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.
We aim to ensure that all pricing information on the Site is correct. Occasionally, however, an error may occur and products may be incorrectly priced. Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at an incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the product has not been shipped.
TITLE & RISK
Ownership of the products will only pass to you when Sister Jane has received full payment for such products, including delivery charges and we have accepted your order. The products will be at your risk from the time of dispatch.
CANCELATIONS & RETURNS
Should you wish to cancel or return any Products, you may only do so in accordance with our Return Policy. This Returns Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations, the “Regulations”).
As a consumer, you may cancel your Contract from the moment you place your order until 14 days, from the day you received the products. In this case, you will receive full refund of the price paid for the products in accordance with our Return Policy.
Where you return a Product under the Regulations we will issue you with a full refund but you will need to return the Product in the condition you have received it at your own cost (if you have already received the Product), unless otherwise specified in our Returns Policy. Where you have paid any duties or taxes on the importation of the Product you wish to return, Sister Jane shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.
If by error or omission you indicate a wrong delivery address and/or you refuse delivery of your order and/or the Products cannot be delivered to you within two delivery attempts because no one is available to receive the Products at the address you have indicated, you will be liable for the cost to return the Products to us and any such cost will be payable by you or deducted from any refund due.
GIFT CARD TERMS
Our Gift Cards are available to be purchased online for set amounts. If you would like to purchase a gift card for a custom amount, please email our customer service team at hello@sisterjane.com and we would be happy to assist you.
Gift cards can be redeemed on items available in stock at exclusively on the sisterjane.com. You may not use a gift card to purchase other gift cards and, in some circumstances, we may restrict the use of them on certain products.
Once you purchase a gift card you will receive it by email together with instructions to redeem them at checkout. To check your balance, simply click “View your gift card” in the confirmation email. If you have any question or having an issue redeeming your gift card, please contact our customer service team and we will be glad to assist you.
Gift cards cannot be purchased using any offer or discount code.
The underlying price of our gift cards are currently determined in British Pounds Sterling (GBP). If a gift card is purchased in another currency, its price will be converted at checkout and redeemable in that currency. The conversion value of the gift card is determined at the exchange rate at the time of purchase and subject to change with currency value fluctuations.
The gift card is valid for 1 year from the date of purchase. In case a gift card is received complimentary or alternative to a refund, it is valid for 3 months. Gift cards, once purchased, are non refundable.
When a payment for an order comprises multiple payment methods, one of which is a gift card, by default refunds will first be applied to the gift card used up to the amount spent in the original transaction. Any remaining balance will then be refunded to the second payment method used. Should you wish the refund to be applied to in a different proportion between the gift card and the other payment method, please contact us before we process the refund. We are able to adjust a refund up to 7 days from the date the refund has been originally processed.
When a refund is being processed to a gift card in a different currency other than GBP, it will be issued based on the currency exchange rate of the payment processor at the time the transaction is processed.
LIABILITY
Sister Jane warranty does not apply to any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, if you use the product in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.
We accept liability for:
- Death or personal injury caused by our negligence or that of our employees and agents
- Fraudulent misrepresentation by us or our employees or agents
- Under section 2(3) of the Consumer Protection Act 1987
- For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability
If we breach these Terms and Conditions, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and Sister Jane at the time you place your order.
Sister Jane is not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:
- Loss of income or revenue
- Loss of business
- Loss of profits or contracts
- Loss of anticipated savings
We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms, if the delay or failure arises for any cause, which is beyond our reasonable control.
Our total liability to you for any loss or damage arising in connection with this Agreement shall be limited to the total price of your order.
The Site may provide content from other internet sites or resources and while Sister Jane tries to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If Sister Jane is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
If we are in breach of these Terms of Use, we will only be responsible for any losses that you suffer as a result and to the extent that they are a foreseeable consequence of both of us at the time you use the Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption.
This clause shall not limit or affect our liability if something we do negligently causes death or personal injury.
TRANSFER OF RIGHTS & OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
WAIVER
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UK law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
INTELLECTUAL PROPERTY AND CONTENT
Sister Jane owns or has permission to use the intellectual property rights in the Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our website content only for your own personal use. You are not allowed to use any part of the website for commercial purposes unless you have our express permission. You’re also not allowed to use the Sister Jane logo or any Sister Jane, Ghospell, DREAM Sister Jane brand or affiliated trade mark without our express permission. All the imagery on our website is subject to intellectual property rights and you are not allowed to copy, use, modify or distribute any of the imagery for any purpose save for reasonable personal use exclusively in the context of using our website to evaluate a product for purchase.
ENTIRE AGREEMENT
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.