TERMS AND CONDITIONS
- GENERAL INFORMATION
Please read the following Terms and Conditions carefully before placing your order. By using this website and/or placing your order you agree to be bound by the conditions set below. Your use of our site means that you accept and agree to abide by all policies.
This site is provided by Sister Jane UK Limited. We are registered in England and Wales under company number 7529595 and we have our registered office at 59A Portobello Road, London, W11 3DB. Our VAT number is 111854634.
We have the right to revise and amend our Terms and Conditions without prior notice from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any such changes.
Your access to the site may be occasionally restricted without prior notice for repairs, maintenance or the introduction of new content.
We cannot promise that the site will be fault-free. If a fault occurs with the site please report it by emailing firstname.lastname@example.org and we will attempt to correct it as soon as we can.
If any of these Terms and Conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such terms, conditions or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
- PRODUCT INFORMATION
We are careful with the colours used in the pictures. The limitations of colour reproduction and the individual colour setting of your screen may mean a slight variation.
All sizes and measurements are approximate, based on UK standard sizes.
We will adopt all possible means to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the information was entered into the system. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
All products on the website are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items. We also reserve the right to alter the terms or duration of any special offers or sale promotions.
All products are sold on the basis that they are suitable for domestic use only. Please contact us for further information if you intend using any products in a business to email@example.com.
From time to time our retail stores may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
- PURCHASE OF PRODUCT
By placing an order through our site, you warrant that:
(a) You are legally capable of entering into binding contracts
(b) You are at least 18 years old
(c) You are resident in one of the Serviced Countries; and
(d) You are accessing our site from that country
The necessary steps in order to create the contract between you and Sister Jane are the following:
- You place an order on our website for the products you are willing to acquire by pressing the confirm order button at the end of the check-out process. You will be guided through the process of placing an order by a series of simple instructions on the web-site.
Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button.
- We will then send to you an order acknowledgement email detailing the products you have ordered.
- As your product is shipped from our warehouse we will send you a dispatch confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the dispatch to you of the products ordered. However, we reserve the right to reject any offer to purchase made at any time. Non-acceptance of an order may take place under the following circumstances:
+ The product ordered being unavailable from stock or does not meet the appropriate conditions.
+ Our inability to obtain authorisation of payment.
+ The identification of an error within the product information, including price or promotion.
+ If you fail to meet the eligibility to order criteria set out in the main Conditions of Use.
You will be subject to the policies and Terms and Conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of your receipt of the products).
We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.
Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations.
Should there be any problems with your order we will contact you.
The contract will be concluded in English.
We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
PRICE & PAYMENT
The price of any products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognized by you as a mispricing.
All prices are charged in £ sterling and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system.
The total cost of your order is the price of the products ordered plus delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities.
Please also bear in mind that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws
We accept credit or debit card payments via PayPal, and PayPal payments.
If you have paid using your credit or debit card, you will only be charged once the goods have been dispatched to the delivery address. We will email you to confirm dispatch.
All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorize payment then you will be notified of this immediately at the check-out stage.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. One of the purposes for which we may disclose your address and postcode details is to check against one or more third-party fraud prevention schemes. At all times where we disclose your information, it will remain secure.
- TITLE & RISK
Ownership of the products will only pass to you when Sister Jane has received full payment of all sums due in respect of the products, including delivery charges and we have accepted your order.
The Products will be at your risk from the time of dispatch.
- YOUR CONSUMER RIGHTS
As a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive full refund of the price paid for the products in accordance with our refunds conditions. (For further information on refunds see the Refunds & Exchanges section)
To cancel a Contract, you must inform us in writing. You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Sister Jane warranty does not apply to any defect in the products arising from fair wear and tear, willful damage, accident, negligence by you or a third party, if you use the product in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval.
We accept liability for:
+Death or personal injury caused by our negligence or that of our employees and agents.
+Fraudulent misrepresentation by us or our employees or agents.
+Under section 2(3) of the Consumer Protection Act 1987.
+For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
If we breach these Terms and Conditions, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and Sister Jane at the time you place your order.
Sister Jane is not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:
-Loss of income or revenue
-Loss of business
-Loss of profits or contracts
-Loss of anticipated savings
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by Force Majeure Events.
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
+Strikes, lock-outs or other industrial action.
+Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
+Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
+Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
+Impossibility of the use of public or private telecommunications networks.
+The acts, decrees, legislation, regulations or restrictions of any government.
Our total liability to you for any loss or damage arising in connection with this Agreement shall be limited to the total price of your order.
The Site provides content from other internet sites or resources and while Sister Jane tries to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If Sister Jane is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can.
This clause shall not limit or affect our liability if something we do negligently causes death or personal injury.
- TRANSFER OF RIGHTS & OBLIGATIONS
The contract between you and us is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.
If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.
10. LAW AND JURISDICTION
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UK law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.
11. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
12. ENTIRE AGREEMENT
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.