Terms & Conditions

GENERAL INFORMATION

These Terms and Conditions apply to all items ordered from Sisterjane.com and Ghospell.com. By using this website and/or placing your order you agree to be bound by the conditions set below. If you have any questions regarding these Terms, or in the unlikely event that you have any complaints about any products purchased, please contact us at hello@sisterjane.com or (+44) 20 7148 0791.

This site is provided by Sister Jane UK Limited. We are registered in England and Wales under company number 7529595 and we have our registered office at 59A Portobello Road, London, W11 3DB. Our VAT number is 111854634.

We may change these terms and conditions from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed, we will not be able to make any changes to the terms that apply to that order.

PRODUCT INFORMATION

We will adopt all possible means to ensure that all details, descriptions, colours and prices of products appearing on the website are correct at the time when the information was entered into the system. Limitations of colour reproduction and the individual colour setting of your screen may mean a slight variation.
All products on the website are subject to availability. We may limit the quantity of products we supply, supply only part of an order or divide up orders. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.
We reserve the right to refuse orders where product information has been mis-published, including prices and promotions. We also reserve the right to alter the terms or duration of any special offers or sale promotions. From time to time our retail store may run special local promotions (which may not be available on our website) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.
All sizes and measurements are approximate, based on UK standard sizes. Please refer to the size guide for clarification.
All products are sold on the basis that they are suitable for personal use only. Please contact us on wholesale@sisterjane.com if you intend to resell any products as a business.

PURCHASE OF PRODUCTS

 By placing an order through our site, you confirm that:

  • You are legally capable of entering into binding contracts
  • You are at least 18 years old
  • You are resident in one of the countries serviced by our site; and
  • You are accessing our site from that country
The necessary steps in order to create the contract between you and Sister Jane are the following: you place an order on our website for the products you are willing to acquire by pressing the confirm order button at the end of the check-out process. You will be guided through the process by a series of simple instructions on the website. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We will then send to you an order acknowledgement email detailing the products you have ordered. As your product is shipped from our warehouse we will send you a dispatch confirmation email.

Order acceptance and the completion of the contract between you and us will take place when we dispatch to you the products ordered. However, we reserve the right to reject your order at any time.
Reasons for which we may have to reject your order in part or in full are, but are not limited to:

  • The product ordered is unavailable from stock or is incorrectly priced, or otherwise incorrectly described
  • We are unable to obtain authorisation or capture your payment
  • If you fail to meet the eligibility to order criteria set out in these Terms & Conditions
  • If you order multiple quantities of an individual Product where such Products are to be shipped to any one customer or delivery address
  • If the delivery address you give is the address of an entity or individual providing freight forwarding services
You will be subject to the policies and Terms and Conditions in place at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of your receipt of the products).

We will take all reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. Please refer to our Privacy Policy.

Where applicable, you may cancel your order in accordance with your rights under the Consumer Contracts Regulations. Should there be any problems with your order we will contact you.

The contract will be concluded in English.

We reserve the right to withdraw any products from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any Product from this Website whether or not that Product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

PRICES

The price of any products will be as quoted on our site from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation. 

All prices are charged in £ sterling (GBP) and are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. 

The total cost of your order is the price of the products ordered plus delivery charges. Please note that in some countries additional duties and other taxes may be payable to your local tax authorities on receipt of your delivery. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Refusal to pay custom duties and charges at, or prior to, receipt of your order may incur extra cost which may be charged directly to you by the carrier or customs agencies or recharged and/or deducted from any refund due to you if we incur those costs on your behalf. Please contact your local customs office for further information before placing your order. Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws. 

We aim to ensure that all pricing information on the Site is correct. Occasionally, however, an error may occur and products may be incorrectly priced. Where a product's correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection. We are under no obligation to provide the product to you at an incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing. If we have taken an advance payment in circumstances where pricing information is incorrect, we shall endeavour to refund the payment taken as soon as possible if the product has not been shipped.

TITLE & RISK

Ownership of the products will only pass to you when Sister Jane has received full payment for such products, including delivery charges and we have accepted your order. The products will be at your risk from the time of dispatch.

CANCELATIONS & RETURNS 

Should you wish to cancel or return any Products, you may only do so in accordance with our Return PolicyThis Returns Policy does not affect your statutory rights as a consumer (including, where applicable, your rights under applicable distance selling legislation or e-commerce regulations, the “Regulations”).  

As a consumer, you may cancel your Contract from the moment you place your order until 14 days, from the day you received the products. In this case, you will receive full refund of the price paid for the products in accordance with our Return Policy 

Where you return a Product under the Regulations we will issue you with a full refund but you will need to return the Product in the condition you have received it at your own cost (if you have already received the Product), unless otherwise specified in our Returns Policy. Where you have paid any duties or taxes on the importation of the Product you wish to return, Sister Jane shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible. 

Customers purchasing their products via rewardStyle may benefit from an extended return period. Please contact our Customer Service at hello@sisterjane.com for further support. 

LIABILITY

Sister Jane warranty does not apply to any defect in the products arising from fair wear and tear, wilful damage, accident, negligence by you or a third party, if you use the product in a way that we do not recommend, your failure to follow our instructions, or any alteration or repair you carry out without our prior written approval. 

We accept liability for: 

  • Death or personal injury caused by our negligence or that of our employees and agents 
  • Fraudulent misrepresentation by us or our employees or agents 
  • Under section 2(3) of the Consumer Protection Act 1987 
  • For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability 

If we breach these Terms and Conditions, we shall only be liable for losses which are a reasonably foreseeable consequence of such breach. Losses are foreseeable where they could be contemplated by you and Sister Jane at the time you place your order. 

Sister Jane is not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to: 

  • Loss of income or revenue 
  • Loss of business 
  • Loss of profits or contracts 
  • Loss of anticipated savings 

We will not be held responsible for any delay or failure to perform or comply with our obligations under these Terms, if the delay or failure arises for any cause, which is beyond our reasonable control. 

Our total liability to you for any loss or damage arising in connection with this Agreement shall be limited to the total price of your order. 

The Site may provide content from other internet sites or resources and while Sister Jane tries to ensure that material included on the Site is correct, reputable and of high quality, it does not make any warranties or guarantees in relation to that content. If Sister Jane is informed of any inaccuracies in the material on the Site we will attempt to correct the inaccuracies as soon as we reasonably can. 

If we are in breach of these Terms of Use, we will only be responsible for any losses that you suffer as a result and to the extent that they are a foreseeable consequence of both of us at the time you use the Site. Our liability shall not in any event include business losses such as lost data, lost profits or business interruption. 

This clause shall not limit or affect our liability if something we do negligently causes death or personal injury.

TRANSFER OF RIGHTS & OBLIGATIONS

The contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent. 

WAIVER

If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. 

A waiver by us of any default shall not constitute a waiver of any subsequent default. 

No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing. 

LAW AND JURISDICTION

Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by UK law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

ENTIRE AGREEMENT

These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. 

We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions. 

Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.